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                           Frequently Asked Questions:

 

 

Q.   Who is Yowza fitness®?

 

A.   Yowza is the industry’s leading direct-to-consumer manufacturer of high end fitness equipment.  Based in Bonita Springs, FL, Yowza Fitness® designs all of our equipment in our industrial design headquarters in Fort Lauderdale, Florida.  In addition, we are one of just a very few manufacturers who owns our own factories and therefore our quality is un-paralleled.

 

 

Q.   Are Yowza Products available in stores?

 

A.   Our sales model is a simple one.  We only sell direct and at discount pricing so you will never have to deal with a retailer who is marking-up our products.  We can save you 45-60% off of comparable retail items and no other company can offer the great value as compared to Yowza Fitness®.

 

 

Q.   How do you ship your equipment?

 

A.   All of Yowza’s treadmills and ellipticals are shipped on an air-ride truck and there are three    available to you.  Whether your choose curbside, room of choice or white glove you can be sure that your order will be shipped in one to three business days.  Yowza cannot guarantee exact delivery dates since our products are delivered by 3rd party freight carriers.

 

 

Q.   Do you charge Sales Tax?

 

A.   Yowza does not charge any sales tax except if your products are delivered to Illinois, Florida or Indiana.  Canadian Customers will be changed both the PST and GST tax.

 

 

Q.   Can I schedule a time for my delivery?

 

A.   Yes you can.  Our delivery partner will call you to schedule a 4 hour window which will be on M-F between 9am to 5pm, so that you can be home to accept delivery.  In some areas deliveries are limited to certain days of the week.

 

 

Q.   Is my warranty good outside of the US?

 

A.   The Yowza Fitness® warranty is good in the US and Canada only. 

 

Q.   What if I need parts or service?

 

A.   Call 800-969-9240 option #2 to report your service issue or check on the status of a parts order.  The service dept. is open 9-5 M-F EST.  To report a service issue on the off hours please send an email to mailto:service@yowzafitness.com
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Q.   What information do you need for a service request?

 

A.   The most important thing we need is your serial number which is located on the bottom rear end of the unit and your date of purchase along with a daytime and evening phone number and an email address.

 

 

Q.   Do you ship to Alaska or Hawaii?

 

*AK and HI customers:  Yowza will offer free delivery to the port of your choice ie: Long Beach, Seattle etc.  Customer  will be responsible to arrange the delivery to the final destination via a freight forwarder or some other means.